We want you to be happy with your purchase from HardFocus Designs. Your complete satisfaction is very important to us. If you wish to return something for any reason, we are happy to exchange or credit you for any item that is not worn, damaged or customized. Simply send it back to us within 30 days of the original purchase date following the steps below.
Please note: credits can only be applied to the original form of payment
In order to return an item, please follow these steps:
- Complete the Merchandise Return Form included with your shipment or email us at firstname.lastname@example.org to request a printable form.
- Please include the original invoice and packing slip included with your shipment.
- If possible, please use the original box and packing materials for your return.
Mail items to:
HardFocus Designs, LLC
299 Mattox Road
Ashland, AL 36251
We will make every effort to process your return quickly and efficiently. We ask for your help by inspecting your shipment immediately upon delivery and by filling out the Merchandise Return form completely. This will help us better identify and understand the reasons for the return and take corrective action for the future.